(Junior) IT Client Support Technician (m/f/d)

Firmendaten

Nintendo of Europe SE  

Level up!

Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo Switch™ family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks.

At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal – to put smiles on the faces of people all over the world.

Tasks

• First-level user support: responding to user requests by tickets, telephone, email, MS Teams and/ or in-person
• Troubleshooting with users in compliance with service requirements and existing procedures
• Daily operation of IT production (backup, system monitoring)
• IT assets management (software update, workstation configuration, Proxy, etc.)
• Preparing workstations (unpacking, imaging, configuration, upgrade, etc.)
• Managing technical incidents with manufacturers (standard exchange, replacement of defective parts, etc.)
• Supporting network (patch, cabling, installation of switches, Wifi...) and configuring smartphones

Requirements

• Trained to Bac +2 level, beginner or with a first successful experience in an IT department
• Knowledge of the general operation of computer systems and workstations (MS Windows 11, Office 365, Exchange/Outlook, WSUS...) and remote support tools
• Knowledge of an IT infrastructure (AD, Exchange, TCP-IP,.)
• Service-minded and customer-oriented
• Ready to integrate into a team with a good ability to adapt and be autonomous
• Respectful of existing guidelines, procedures and hierarchy
• Professional English level

Are you interested? We look forward to receiving your application, including your earliest possible starting date and salary expectation.